We want you to love what arrives. If something is not quite right, here is exactly how returns work, in plain English.
The essentials
- 30 days. You have 30 days from the day your order is delivered to start a return.
- Unworn, with tags. Items need to come back unworn, unwashed, with their tags attached and in their original packaging. Hats need to be tried on carefully and returned in the box they arrived in.
- Refund or exchange, your choice. Refunds go back to your original payment method once the return arrives. If you would rather a different size or colour, tell us and we will set it aside.
- Sale and clearance items can be exchanged or returned for store credit, rather than refunded, unless the item is faulty.
- Return postage is covered by you, unless the item arrived faulty or not as described, in which case we cover it.
Faulty or not as described
If something arrives damaged or is not what you ordered, that is on us. Contact us with a photo and your order number and we will make it right with a replacement, repair or full refund, including postage. Nothing in this policy limits your rights under Australian Consumer Law.
How to start a return
- Reply to your order confirmation email, or use the contact page, with your order number and what you would like to return.
- We will confirm the return address and any details within one business day.
- Post it back. We recommend a tracked service, as the parcel is your responsibility until it reaches us.
- Refunds are processed within 3 business days of the return arriving. Banks can take a few days more to show it.
Questions before you order, like whether a hat will suit or a size will fit? Ask first, we would genuinely rather help you choose well than process a return.